📌 FAQ
1. Production & Customization
Q: How long does production take?
A: Production usually takes 7–15 days, depending on the complexity.
Q: Are the prosthetic fingers/toes made to my size?
A: Yes, each product is custom-made according to your circumference, length, and skin tone photos.
⸻
2. Price & Payment
Q: How much does one finger/toe cost?
A: One prosthetic finger costs $189 USD, and one prosthetic toe costs $199 USD (shipping not included).
Q: What payment methods do you accept?
A: We accept Google Pay, Apple Pay, Shop Pay, Visa, UnionPay, credit cards, and international transfers.
⸻
3. Measuring & Ordering
Q: How do I measure correctly?
A: Please refer to our Measuring Guide, which provides step-by-step instructions.
Q: Can I order without providing photos?
A: No. Accurate photos and measurements are essential to ensure the prosthesis fits comfortably and looks natural.
⸻
4. Shipping & Delivery
Q: Do you ship worldwide?
A: Yes, we ship to more than 150 countries worldwide.
Q: How long does shipping take?
A: Standard shipping takes 7–15 business days, with express options available.
Q: How much is the shipping fee?
A: Depending on the country, it usually ranges between $10–50 USD.
⸻
5. After-Sales & Return Policy
Q: Can I return or exchange the product?
A: Since this is a custom-made product, returns or exchanges are not accepted unless there is a quality issue.
Q: What if the color is slightly different?
A: Before shipping, we offer one free color fine-tune (color only). After shipping, minor color differences can be adjusted with makeup.
⸻
6. Use & Care
Q: Can it be used for walking or bearing weight?
A: No, our products are for cosmetic enhancement only, not for medical or load-bearing use.
Q: How should I clean it?
A: Wash with mild soap and water, and air-dry naturally. Avoid alcohol, nail polish remover, or any strong corrosive liquids.
Q: How long will it last?
A: With proper care, the prosthesis usually lasts 2–3 years or longer.